WORLD SPA
&
WELLNESS CONSULTING

Relax and enjoy the comforting services of the
Leading Spa Consultants in the World

Relax and enjoy the comforting services of the Leading Spa Consultants in the World

OUR EXPERTISE

World Spa and Wellness Consulting provide comprehensive business consultancy to owners and operators of 5-star Hotels, Day Spas, Health Retreats and Wellness Clinics globally.

Our next level approach offers business strategies that are tailored to optimise and position your brand.
We personally tailor solutions to meet, and exceed, the needs of our clients, ensuring to maximise long-term business performance.

Whether the project be small or large, we carefully expand the avenues required to capture the businesses full potential through our focus, collaboration, 5-star service and commitment to excellence.

OUR SERVICES

Spa Consultancy
& Design
Business Solutions
Wellness Retreats
& Programs
Global Training
Recruitment
Spa Consultancy & Design
Business Solutions
Wellness Retreats & Programs
Global Training
Recruitment

WHO ARE WE?

SAMANTHA NASH

Samantha Nash is the Founder and Managing Director of World Spa and Wellness Consulting.

Samantha has been a known leader in the Beauty, Health and Wellness industry for the past 17 years. Her strengths and expertise lay in the development and execution of Elite Day Spas, Wellness Clinics and Health Retreats worldwide, driving businesses from start to finish in the most effective manner.

Samantha’s journey began as a therapist, growing and developing into a successful Day Spa Manager. Samantha has owned her own Day Spa and more recently, worked closely with some of the world’s leading Day Spas worldwide. Samantha has a wealth of knowledge and experience to draw upon in the planning and operation of Day Spas, Wellness Clinics and Health Retreats.
Samantha is a qualified Trainer and Assessor, Professional Speaker, Content and Resource Developer and Wellness Coach. Samantha has had extensive experience and proven success as a Business Development Manager, National Sales Manager and General Manager at a world-class level.

Leaning upon her vast experience and profound knowledge, Samantha provides industry-leading advice and consultations to develop Day Spas, Wellness Clinics and Health Retreats to a level of global excellence.

CLIENTS & REVIEWS

Samantha is a proven industry leader with extensive amounts of knowledge and expertise globally. Within two weeks Samantha had driven treatment and retail sales, implemented new systems and redeveloped an exceptional customer service journey to an elite level. I couldn't recommend Samantha enough, her passion and vibe is second to none. An absolute pleasure to work with!
Emma Lee
Samantha is extremely professional and fun! After having Samantha as my Trainer for the past 12 months I can not explain how happy I am with how much I have learnt! Samantha's experience and knowledge within all aspects of the Industry is inspiring. Samantha is someone I will always look up too and have respect for. I feel confident stepping out into the field and hopefully following in her footsteps.
Beauty EDU
Working alongside Samantha from day one of executing two Day Spas within the Hotel space, Samantha conducted all elements of Spa Operations prior to opening. Samantha knows what works within the Industry. Samantha executed our interior design, marketing, recruitment and training and organised a launch night that was informative for guests and kept them wanting more! Thankyou Samantha.
Art Series Hotel Group
Thankyou Samantha!
My experience at the Qantas First Class Spa was amazing from start to finish!
So relaxed and I cannot thank you enough.
Penelope Jones 
Many thanks to Samantha and the team at World Spa and Wellness Consulting. I highly recommend Samantha to any organisation who is searching for someone that has it all. Large Scale design, Project Management and her roll out was exceptional.
Hilton Group

Get In Touch

CONTACT US

© World Spa and Wellness Consulting

Spa Consultancy & Design

World Spa and Wellness Consulting has managed projects for some of the most elite and luxurious Day Spas worldwide. Our teams in-depth knowledge of the luxury Spa Industry is supported by our passion for 5-star Spa experiences. We provide Spa Consulting and Spa Management services from conceptual development through to pre-opening and daily operations. We offer the complete approach to Spa Design, Spa Concepts, Brand Identity, Spa Menu Design, Business Strategies, Spa Training and Spa Management. Whether styling a Spa space or creating a bespoke Spa Menu, we are committed to your excellence.

When opening a new Spa or revamping an existing Spa our strategic approach includes:

  • Feasibility Study and SWOT Analysis
  • Defining and Developing Concept, Brand Philosophy and Vision
  • Space and Design Development
  • Specification of FFE (Furniture, Fixtures, Equipment)
  • Specification of OSE (Operational Supplies and Equipment)
  • Developing Spa Treatment Protocols and Guest Journey
  • PR & Marketing Strategy   
  • Branding, Graphic Design & Photography
  • Website Design, Social Media & Digital Marketing
  • Planning Retail Concept   
  • Implementing Systems, Processes and Technology
  • Project Management to Opening Date  
  • Staff Recruitment, Training and Development  
  • Ongoing Spa Management & Guidance

The services listed below are for Spas seeking support and expertise in specific areas. Please contact us for further information on these Services.

Spa Design & Styling

The aesthetic appeal and appearance of your Spa is crucial. Taking into account that 95% of Spa goers choose a Spa based on its facilities and look. With our extensive understanding of the Spa environment we provide an elite design and styling service that considers your brand identity, the location, climate, desired ambience, optimal guest experience and operational flow.

We start this process by understanding what your Spa needs, aligning it with your budget, and tailoring a conceptual styling brief and approximate costing for your set up. We proceed to the next stage of costing and Project Management which may include renovation, FFE procurement, delivery and hands on styling. We transform your Spa into a sanctuary that your guests will feel drawn to and a space that your team can be proud of.

Spa Menu & Collateral

A well designed Spa Menu is your key sales and marketing tool. We consider your brand identity and your typical guest demographic when developing the text for a Spa Menu with our tailored spa rituals that will embrace a holistic philosophy for the mind, body and soul. To make your Spa Menu stand out and resonate with your brand, we take a lot of pride in this area due to the important role it plays within your business. This simple investment into a well designed Spa Menu can have your business thriving immediately.

Spa Audits

Spa Audits are a crucial process in grooming your Spa and team to provide a 5-star guest experience and service at all times. With this service we visit the Spa as a mystery guest and evaluate the quality of your Spa, Services and Team using our detailed guest journey evaluation and our Spa expertise. In the strictest confidence and with your specific criteria in mind, we provide a comprehensive report that reviews the entire Spa journey from making an appointment, continuing through the duration of the entire experience right through until the farewell. The Spa facilities and overall ambiance is also measured within this report so that you have a complete picture of guest satisfaction aligning with the areas of focus for improvement and growth.

Spa Management

The Spa industry has grown from strength to strength. We often see exceptional Spa therapists promoted into Spa Management positions prior to gaining any real training or experience in business and leadership.  A new Spa Manager is often poorly equipped to understand and execute the key tasks required of the role which affects the potential profitability of your Spa. Our Spa Consultants support the Professional Development of your Spa Manager so that your business can thrive and produce consistent revenue. We work with you by making scheduled visits to the Spa along with weekly calls to provide the Spa Manager with guidance and direction to meet KPIs and accountability for your business. This service is an investment in your overall profitability and team’s success.

Business Solutions

World Spa and Wellness Consulting provide expert advice and innovative business solutions to Spas and Wellness Centres globally. Whether your business is small, medium or large we have the reputation of helping all sizes to maximize their potential to achieve their goals. Everything we do is designed and tested to simplify, manage and grow your business in tangible ways.

Pre-opening support to Spas offering customized solutions include:

  • Feasibility and Market Research
  • Spa Consulting
  • Technical Services
  • Spa Menu Design and Development
  • Concept Development
  • On Property Training and Recruitment
  • Spa Audits – Guest Experience and Operational
  • Brand Selection and Negotiation
  • Product Launch and Event Strategies
  • Brand Licensing

Business Review

Working with your Spa along with your team for 1 to 3 days, provides us the opportunity to effectively assess your Spa on all levels. We look at the challenges, the missed opportunities and your Spas financial potential. Within this evaluation we also consider the current Spa Menu Offerings, Spa Design and Aesthetics, Sales and Marketing Strategies, Competitors and Brand Positioning, Profit and Loss along with Guest Service Standards, simple Cost Saving Strategies and Operational Efficiency. We present a report that details our findings along with our recommendations, solutions and suggested strategies so that your Spa can perform at its optimal level.

Sales and Marketing

Immaculate Design, Branding, Content, Website, Collateral and Digital Marketing is the key to standing out from the crowd as an exceptional business. Your Spas class becomes more obvious to potential customers. Your clients have a better experience and understanding that unintentionally increases sales and trust within your brand. Your website is a strategic investment in your business goals and vision for growth. Digital Marketing and all channels employed need to be working together to achieve your set business objectives. Your Spas Design, Branding and Copywriting connects to the heart of your customer to communicate your value proposition.  We at World Spa and Wellness Consulting understand the challenges of growing a business which include finding customers, building revenue and reducing costs. Our complete approach to your Sales and Marketing Strategy can include, but is not limited to, Web Design, Branding, Graphic Design, Copywriting and the most appropriate Social Media and Marketing plans.

Wellness Retreats & Programs

World Spa and Wellness Consulting has extensive knowledge in the Luxury Wellness market, whether it be opening a new Hotel or Resort or introducing wellness philosophies into an existing brand. Due to the rapid growth in the Wellness Industry, it is essential that Wellness Programs, Solutions and Initiatives are implemented correctly into the base of Hotel and Resort Structure to fulfill daily operations and the brands values. This is where we can offer our expertise and knowledge to develop a strong suite of bespoke Wellness Products and Services. Having worked and stayed in some of the best Retreats worldwide, it has given us the expertise to understand the unique requirements to develop and design a Retreat. We understand the current trends and guests expectations in the niche area of Retreats and Wellness.

Our Strategies and Implementation will include, but not be limited to, the following: 

  • Feasibility Study and SWOT Analysis
  • Defining and Developing the Wellness and Retreat Concept, Brand and Vision
  • Design of Facilities
  • Selection of Retreat Facilitators
  • Developing Guests Retreat Program and Activities
  • Costing and Pricing
  • Strategies to Optimise Prospective Opportunity
  • Designing F&B Menus
  • Designing Spa Wellness Therapies
  • Designing Fitness Spaces and Programs
  • Specification of Operational Supplies and Equipment
  • Photography and Graphic Design
  • Website Design, Social Media & Digital Marketing
  • PR and Marketing 
  • Organising and Executing Launch   
  • Staff Recruitment and Training

Wellness Strategy 

The most effective and efficient way to understand the potential of your Hotel or Resort is with a concise and detailed property evaluation. As wellness and business coaches we know what “true wellness” consists of. Our experience plays a key role in assuring that your brand is aligned with the most authentic Wellness Philosophy that takes into account all aspects of the business. From Room Amenities, to the Mini Bar, the Cuisine and the Spa. Cleaning chemicals and recycling initiatives are also taken into consideration. Working with your brand and team for 3 days to 1 week will give us the ultimate opportunity to effectively assess the current daily operations on all levels. Taking into consideration Location, Retreat Ideas, Marketing Strategies and Wellness Sources also come into play. After each assessment we provide an in depth report and discuss our recommendations and suggested strategies. Implementation will then take place working with you to develop a plan to launch your Wellness Philosophy.

Wellness Programs 

Healing Holidays are designed specifically to nurture and inspire your Hotel or Resort guests to pursue wellbeing through Healthy Eating, Interactive Workshops, Cooking Classes, Mindfulness, Yoga, Pilates and other Wellness activities. We develop organised itineraries with trade-specific professionals to fit your brand and guest demographic for a truly memorable experience that will have your guests returning continuously. Our expertise within Health Retreat Planning has opened us up to considerable amounts of Wellness Topics in each specific field, along with continuous improvement researching wellness trends being up to date with current themes that draw attention and a guaranteed audience.

Health Resort Design  

Designing and developing a Retreat is a complex process that consists of many specialised aspects. Materials that welcome the Retreat’s natural elements of the environment, a space that can be utilised to encourage a deeper connection, a design that has a feel for calmness and a project that considers Feng Shui just to mention one of many. Expansions to Health Resorts consist of Holistic Spas, Counseling Suites, Consultation Rooms, Fitness studios and other specialised areas for Meditation, Yoga and Pilates. Combining our knowledge of Retreats along with our Design and Development expertise we can bring your vision to life.

Retreat Programs & Planning 

With the exceptional growth in Wellness, Luxury Hotels and Resorts, these establishments are seeking to offer Health Retreats and Wellness Events that require a certain approach to facilitate.  From the preparation and planning to the operational logistics to the professionals guaranteed to attract numbers. Our Retreats and Retreat Programs are developed to appeal to the Wellness Travelers with each Retreat tailored to fit in with your facilities and location. If you are looking at creating a bespoke Yoga Holiday, a cleansing Detox Getaway, a Fitness Escape or a pampering Day Spa vacation, then our expert consultants will create your dream health enhancing experience for your guests to never forget.

Global Training

World Spa and Wellness Consulting offer effective global development and strategy plans in all service areas. Whether it be connecting via technology or being face-to-face in your region, there is no brief big or small. With years of experience within global establishments, we implement and action any requests in a timely manner, making execution a stand out for our global businesses.

Recruitment

World Spa and Wellness Consulting offers Recruitment Solutions to the Spa and Wellness Industry. With a bespoke and tailored service, we deliver the most suitable campaign specifically designed to suit your business needs. 
Recruitment Solutions include:

  • Job Specifications
  • Talent Sourcing and Advertising
  • Pre Screening and Shortlisting of Candidates
  • Competency Based Interviewing
  • Trade Testing
  • Reference Checking
  • Personality Profiling
  • Training needs Analysis
  • Induction Process 

When recruiting for an entire pre opening team we concisely customise and develop a specific program including service excellence standards and pre opening training to stage your opening for successful execution. 

CONTACT US

We would love to hear from you!
Please fill out the contact form below and one of our Consultants will be in touch with you shortly.